[email protected]

FAQs

General Information

Our rental offices operate from 0800 to 1800 hrs Monday to Saturday. The JKIA office operates 24 hours Monday to Sunday.

We have multiple locations across Kenya. You can visit our contact page for more information.

Yes, one-way rental is available between select locations. Additional fees may apply.

Booking & Reservations

You can book a car by sending us an enquiry through our online form or contact us for more information.

Yes, you can modify or cancel your reservation by contacting our support team ( +254 720 585872 (Head Office), +254 797 486388 (JKIA), +254 742 269509 (Nanyuki), +254 797 326575 (Mombasa)). Cancellation fees may apply depending on the time of cancellation.

Yes, a valid credit card is required to secure your booking. Some locations may accept debit cards with additional conditions.

Requirements and Eligibility

The minimum age to rent a car is 21.

You need a valid driver's license, a credit card in your name, and an ID/passport.

Yes, international driver’s licenses are accepted along with a passport and a valid credit card.

Rental Policies

Yes, rentals have mileage limits. Please check your rentals agreement for details.

Yes, additional drivers can be added to the rental agreement for an extra fee. All additional drivers must meet our rental requirements.

Insurance & Protection

Basic coverage is included, but additional protection plans are available for purchase.

If the car is damaged or stolen, you must contact us immediately. Your liability will depend on the insurance or coverage selected at the time of rental.

Payments & Fees

We accept major credit cards, debit cards, and digital payment options.

No, all fees will be clearly stated in your rental agreement. However, additional charges may apply for late returns, extra mileage, or damages, fuel for vehicles returned without a full fuel tank, Nairobi Motorway toll charges, & KAPS parking fees where applicable.

Pick-up & Return

Bring your driver’s license, credit card, and any required documents. Inspect the vehicle for any existing damage before leaving the rental location.

Yes, some locations offer after-hours return services. Please check with your rental location for details.

Late returns may be subject to additional fees. Please notify us if you anticipate a delay in returning the vehicle.

Contact Us

You can easily contact our customer support team through various channels:

Phone: Reach us at any of the following numbers: Email:

Send your enquiries to [email protected].

You can also fill out our contact form for further assistance. We are here to help you!


For more Information Contact our Support team.

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